Microsoft shares $500M in AI savings internally days after cutting 9,000 jobs

AI News - TechCrunch

Jul 9, 2025 23:06

Rebecca Bellan

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Summary

Microsoft revealed it saved over $500 million last year in its call center operations thanks to AI, according to chief commercial officer Judson Althoff. This announcement comes just days after the company cut 9,000 jobs, highlighting both the significant cost-saving potential of AI and its impact on workforce dynamics in large organizations.

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than $500 million last year in its call center alone.

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