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Producing tangible business benefits from modern iPaaS solutions

MIT Technology Review - AI
Jul 7, 2025 14:01
MIT Technology Review Insights
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Summary

A historic UK retailer modernized its complex IT environment using modern iPaaS (integration Platform as a Service) solutions, streamlining hundreds of disparate integration flows across cloud, on-premises, and third-party systems. This approach demonstrates how advanced integration platforms, often leveraging AI for automation and optimization, can drive tangible business benefits by simplifying digital transformation and enhancing operational efficiency.

When a historic UK-based retailer set out to modernize its IT environment, it was wrestling with systems that had grown organically for more than 175 years. Prior digital transformation efforts had resulted in a patchwork of hundreds of integration flows spanning cloud, on-premises systems, and third-party vendors, all communicating across multiple protocols. The company needed…
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