AI is changing the rental car return experience - and it could cost you

ZDNet - Artificial Intelligence

Jul 11, 2025 19:30

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aibusinessenterprisetechnology

Summary

Car rental companies are increasingly using AI-powered scanners to detect vehicle damage during returns, leading to more customers being charged for repairs. This shift highlights AI's growing role in automating inspections but raises concerns about accuracy and potential disputes over damage assessments.

Car rental companies are deploying AI scanners to find damage, and customers are getting hit with the bill.

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