Door Wide AI: The 64M Users McDonald's Left Behind

Hacker News - AI

Jul 21, 2025 03:36

vaibhavb

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Summary

The article discusses how McDonald's decision to discontinue its AI-powered drive-thru ordering system impacted 64 million users, highlighting challenges in scaling AI solutions in real-world environments. It underscores the importance of reliability and user experience in AI deployments, suggesting that setbacks like this can influence industry adoption and future development of AI in customer-facing roles.

Article URL: https://www.vitraag.com/2025/07/20/door-wide-ai/ Comments URL: https://news.ycombinator.com/item?id=44631558 Points: 1 # Comments: 1

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