Back to News

Reimagining Customer Experiences with AI-Driven Conversations – with Leaders from Cognigy and Commerce Bank

Emerj - AI Research
Jul 9, 2025 19:32
Riya Pahuja
1 views
airesearchbusinessapplications

Summary

The article discusses how AI-driven conversational platforms, such as those developed by Cognigy, are transforming customer experiences by automating repetitive administrative tasks, thereby reducing employee burnout across industries like healthcare and banking. Leaders from Cognigy and Commerce Bank highlight the potential of these AI solutions to improve efficiency, streamline operations, and enhance both employee and customer satisfaction, signaling a broader trend toward AI adoption in customer service.

This article is sponsored by Cognigy and was written, edited, and published in alignment with our Emerj sponsored content guidelines. Learn more about our thought leadership and content creation services on our Emerj Media Services page. Repetitive administrative tasks remain a significant source of employee burnout across various industries. In healthcare, as Microsoft’s Will Guyman […]
Read Full ArticleMore News

Related Articles

Live AI interviews speech to speech

Hacker News - AIJul 17

RecrootIQ has introduced a live AI interview platform that enables real-time, speech-to-speech interactions between candidates and AI interviewers. This technology streamlines the interview process by allowing natural, conversational assessments, potentially increasing efficiency and accessibility in hiring. Its development highlights the growing role of AI in automating and enhancing human resource functions.

The ChatGPT "Awakening": Why Your AI Seems Alive (But Isn't)

Hacker News - AIJul 17

The article explores why conversational AIs like ChatGPT can appear sentient, attributing this perception to their advanced language abilities and human tendency to anthropomorphize technology. It emphasizes that, despite seeming "alive," these models lack true understanding or consciousness, underscoring the importance of public awareness about AI's actual capabilities and limitations. This has significant implications for how society interacts with and regulates AI systems.

Kling AI Alternatives That Support Multiple Visual Creation Modes

Analytics InsightJul 17

Several alternatives to Kling AI now offer multiple visual creation modes, enabling users to generate diverse types of images and videos from text prompts. These tools expand creative possibilities and signal rapid innovation in multimodal AI, making advanced content generation more accessible to a wider audience. This trend highlights growing competition and accelerated development in the AI visual creation space.