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All the wrong ways to think about AI customer support

Hacker News - AI
Jul 16, 2025 18:19
mfester
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Summary

The article critiques common misconceptions about AI in customer support, such as overestimating its ability to fully replace human agents and underestimating the complexity of customer interactions. It argues that effective AI deployment requires understanding its limitations and integrating it thoughtfully alongside human support, highlighting the importance of realistic expectations in the AI field.

Article URL: https://www.mux.com/blog/all-the-wrong-ways-to-think-about-ai-customer-support Comments URL: https://news.ycombinator.com/item?id=44585316 Points: 3 # Comments: 0
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